How can we help?
Ask a question, follow a step-by-step guide, or browse the topics below.
Set up Clipido
Build your tagging structure, upload your first files, and invite your team.
Share files
Give a client or partner a link to exactly the files they need.
Open shared files
Someone shared files with you? Find, download, and upload files.
Key concepts
Workspaces, shared galleries, upload zones, and the admin workspace.
Tagging
Structure your media with forms, fields, and tag options.
Review
Approve submitted uploads and resolve duplicate files.
Face recognition
Build your people library and let people find their own photos.
Sharing
Share files through shared galleries and workspaces.
Downloads
Control download quality, crop presets, and watermarks.
Members
Invite members, organize them in groups, and remove access.
Sign-in
Google and Microsoft sign-in, single sign-on, and SCIM.
Security
How Clipido stores, protects, and retains your data.
Common questions
- Should I use a workspace or a shared gallery?
- Who can see uploaded files by default?
- Why can't I download this file?
- Why can't I add files to this section?
- Why can't I do something my role should allow?
- What if a face is matched to the wrong person?
- How long are archived files kept?
- How do I upgrade or get more storage?
What's new
A new help center
See every update in the changelog.
Still stuck?
Email hello@clipido.com and we'll help you out.