How do I upgrade or get more storage?

Use this article to request a plan add-on (Hub, SSO / SCIM, People Recognition, and others) or to get more storage or member seats for your workspace.

Billing and self-serve plan changes are not available in the product yet. Upgrade requests go to Clipido through an in-app form or by contacting support.

Request a feature add-on from SettingsCopy Anchor Link

When a feature is not on your plan, Settings shows an "Upgrade" button instead of the feature toggle.

1. Open the relevant Settings page (for example Hub, People Recognition, or "Advanced" for SSO / SCIM).
2. click Upgrade.
3. In "Request access", read "Send us a request to enable this feature on your plan."
4. Optionally describe why you need the feature in "Request an upgrade" (placeholder: "Reason for upgrade request").
5. click Submit.

After a successful submit, Clipido shows "Thanks for your request" with "Thank you for submitting your upgrade request. We will review it and get back to you soon."

If submit fails, the toast reads "Could not submit report".

Features you can request this wayCopy Anchor Link

The upgrade form sends a feature id and label to Clipido. Available features include:

The default reason line sent with the form is "Upgrade your plan - {feature label}".

Request more storageCopy Anchor Link

There is no "Upgrade" button on Settings → Storage today.

When uploads fail because storage is full, the toast reads "Usage limit reached". To increase your storage cap:

1. Free space by archiving unneeded files and waiting for "Trash" retention to purge them, or
2. Contact Clipido support or submit a general upgrade request mentioning you need more storage

Include your workspace name and current usage shown on Settings → Storage ({used} of {total}).

Default storage for new workspaces is "10 GB". Higher limits are set on your plan by Clipido operations.

Request more member seatsCopy Anchor Link

Member limits are separate from storage. Default new workspaces allow "3" members (maxMembers).

On Settings → Members, alerts appear when you approach the limit:

• Near limit (90% or more): "You have almost reached your member limit. Contact support if you need more seats."
• At limit: "You have reached your member limit. Contact support if you need more seats."

There is no in-app Formspark flow for seats. Contact Clipido support with how many seats you need.

What happens after you submitCopy Anchor Link

Clipido reviews upgrade requests manually. There is no automatic plan change in the app.

After Clipido enables an add-on on your plan:

1. An admin may still need to turn the feature on in Settings when the UI showed "feature is not enabled" rather than "upgrade to access".
2. For SSO / SCIM, organization admins must also configure connections in Admin Center "Identity".

Billing self-serveCopy Anchor Link

Settings → Billing is marked coming soon. Plan management and invoices are not self-serve in the product today. Use upgrade requests or email Clipido for billing questions.

Account deletion and other manual requestsCopy Anchor Link

Account deletion is handled manually via "hello@clipido.com", not through an in-app form. That process is separate from feature upgrade requests.

Related articlesCopy Anchor Link

• Enabling face recognition
• Inviting members
• Why can't I do something my role should allow?
• Storage and limits
• "Upgrade to access" vs. "not enabled"