"Upgrade to access" vs. "not enabled"
Tell plan-gated add-ons from admin toggles when a feature shows upgrade or not enabled.
Use this article when a feature shows "upgrade to access", an "Upgrade" button, or "feature is not enabled", and you need to know whether to request a plan change or flip a Settings toggle.
Clipido uses two separate gates for many capabilities. The message you see tells you which gate is blocking you.
The two gates
| Gate | What it means | Who fixes it |
|---|---|---|
| "Plan add-on" | The capability is not included on your current plan | Clipido enables the add-on after an upgrade request |
| "Admin toggle" | The plan includes it, but no admin turned it on yet | A workspace admin enables it in Settings |
Never request an upgrade when the real blocker is a toggle an admin can enable locally. Never ask an admin to toggle on a feature that is not on your plan.
When you see upgrade to access
When a sub-panel shows the lowercase text "upgrade to access" with an "Upgrade" button, the feature is "not on your plan".
Examples include Settings → Hub, Settings → Advanced for SSO / SCIM, Settings → People Recognition, and Dynamic Download sub-features such as Logo Overlays or Download Actions.
Click Upgrade to Open Request access.
When you see feature is not enabled
When a sub-panel shows "feature is not enabled" with "no Upgrade button", the plan "includes" the feature but the admin toggle is "off".
This pattern appears on Logo Overlays, Download Actions, and similar Dynamic Download sections when Clipido enabled the add-on on your plan but an admin has not turned the feature on yet.
An admin should open the relevant Settings page and turn the feature on.
When you see an Upgrade button without the panel text
Some pages show an "Upgrade" button in the header row instead of the gated panel message. This includes Settings → Hub, Settings → People Recognition, Settings → Advanced (SSO / SCIM, multiple group membership), and Dynamic Download enable cards.
Same meaning: the add-on is not on your plan.
Enabled and Disabled labels under Dynamic Download
Under Settings → Dynamic Download, navigation items may show "Enabled", "Disabled", or an "Upgrade" button. "Disabled" with no upgrade button means the plan includes Dynamic Download but it is turned off. "Upgrade" means the plan does not include it.
Features that use this pattern
Common add-ons with plan + toggle layers:
| Feature | Plan add-on required | Admin toggle in Settings | Settings location |
|---|---|---|---|
| Hub | Yes | "Hub page" | Settings → Hub |
| People Recognition | Yes | People Recognition enable switch | Settings → People Recognition |
| SSO / SCIM | Yes | SSO / SCIM | Settings → Advanced |
| Logo Overlays | Yes | Logo Overlays enable switch | Settings → Dynamic Download |
| Download Actions | Yes | Download Actions enable switch | Settings → Dynamic Download |
| Multiple group membership | Yes | Multiple group membership toggle | Settings → Advanced |
SSO connections and SCIM connectors are configured in Admin Center "Identity" regardless, but members cannot use SSO or see SCIM provisioned users until both the plan add-on and workspace toggle are on.
Quick decision guide
- Do you see "upgrade to access" or an "Upgrade" button? → Request the add-on (or ask your account owner to).
- Do you see "feature is not enabled" with no upgrade button? → Ask a workspace admin to enable the toggle in Settings.
- Is the toggle missing entirely and only "Upgrade" shows? → Plan add-on required first; after Clipido enables it, an admin can turn the feature on.
Permission errors unrelated to plan gating (groups, portals, SCIM-managed members) usually mean the member is in the wrong group, signed in through the wrong URL, or lacks portal access. Those cases need group or portal changes, not an upgrade request.