Administration
Custom domains
Add and verify a custom domain in Admin Center, configure DNS, and assign it to a deployment.
Use this article to add a custom domain in Admin Center, verify ownership with DNS, and assign the domain to a deployment so members and recipients reach Clipido on your own hostname.
Custom domains are managed at the organization level in Admin Center, not in the main workspace Settings. You need organization admin access to add domains and assign them to deployments.
Before you start
You need:
- A subdomain you control, such as
media.yoursite.com(Clipido expects a subdomain, not a bare root domain) - Access to your DNS provider to add a TXT record and a CNAME record
- Organization admin access to Admin Center
Each verified custom domain can be assigned to "one deployment" at a time. A deployment can use either its default Clipido subdomain or one assigned custom domain.
Add the domain in Admin Center
- Open Admin Center and go to "Domains" (
/org/{your-org}/domains). - In "Add Domain", enter your subdomain in "Domain name" (placeholder example:
media.yoursite.com). - click Add Domain.
Clipido creates a unique verification token for your organization. The success toast reads "Domain added. Follow the DNS setup instructions to verify ownership."
Configure DNS records
On the "Your Domains" list, click Show setup instructions for the domain you added.
Clipido shows two records:
| Record | Name | Value |
|---|---|---|
| "TXT (ownership verification)" | _clipido-verification.{your-domain} | Your unique 64-character token |
| "CNAME (traffic routing)" | The first label of your domain (for example media for media.yoursite.com) | The CNAME target shown in the dialog (production uses domain.clipido.link) |
Add both records at your DNS provider. DNS propagation typically takes "5 to 15 minutes", but can take longer depending on your provider.
Verify ownership
- Return to "Admin Center → Domains".
- Open the domain menu and click Verify domain.
When verification succeeds, the toast reads "Domain verified successfully!" and the domain status changes from "Custom domain - verification pending" to "Custom domain".
If verification fails, Clipido shows "DNS verification failed. Please ensure you've added the TXT record. DNS propagation can take 5-15 minutes."
Assign the domain to a deployment
- In Admin Center, open Deployments and select the deployment.
- Go to the "Branding" tab.
- In the "Domain" field, choose your verified custom domain instead of the default
{slug}.{clipido-domain} (Default). - Confirm in the "Change deployment domain" dialog. The warning reads "Changing or removing the custom domain will invalidate all public shared links for this deployment. Contact support for help."
- click Change domain.
After assignment, Clipido provisions an SSL certificate in production. The domain may route traffic before the certificate is fully ready. Canonical redirects from the default subdomain wait until the certificate is ready.
Where members sign in after setup
Once the domain is verified, assigned, and the certificate is ready, members should use your custom domain URL for sign-in and daily use. Shared workspace and gallery links published on that deployment use the custom domain as well.
If your workspace still shows the default Clipido subdomain in Settings → Club, the custom domain assignment lives in Admin Center "Branding", not in the main app settings page.