Why can't I remove this member?
Why Remove is disabled for SCIM members, locked groups, and other cases on Settings → Members.
Use this article when "Remove" is greyed out on Settings → Members, or when removing a member fails with an error you do not expect.
Removing a member takes them out of the workspace entirely. Clipido blocks removal in a few cases where deleting the row would break provisioning rules or leave the workspace without required access.
The member is managed by SCIM
When SSO and SCIM are enabled, users provisioned from your identity provider show a "SCIM" badge on Settings → Members.
For those members:
- "Remove" is disabled. The tooltip reads "This member is managed by SCIM. They cannot be removed from the workspace here."
- "Edit groups" may also be disabled with "This member is managed by SCIM. Group membership cannot be changed here."
Remove or deactivate the person in your identity provider. SCIM sync updates Clipido on the next provisioning cycle. SCIM DELETE in Clipido's model deactivates access but keeps the identity record.
If your connector uses "Enforced" group assignment mode, group membership can only change through the IdP, not through "Edit groups" in Clipido.
The member must stay in at least one group
When editing groups, the dialog description reads "A member must belong to at least one group." You cannot remove someone from every group through "Edit groups" and expect that to remove them from the workspace.
To remove access entirely, use "Remove" on Settings → Members (when not blocked by SCIM), or revoke their portal access separately if they only need to lose access to one shared workspace or gallery.
You are trying to remove organization admins (Admin Center)
In Admin Center → "Admins", removing the last organization admin may fail. The error reads "Cannot remove the last admin. An organization must have at least one admin."
This applies to "organization" admins in Admin Center, not workspace "Admin" group members in Settings → Members.
The locked Admin group is not the same as removal
The "Admin" group in Settings → Groups is locked. You cannot rename, move, or delete that group. That restriction does not stop you from removing a member who happens to be in the "Admin" group, as long as they are not SCIM-managed.
If someone should lose admin capabilities but stay in the workspace, move them out of the "Admin" group into a custom group instead of using "Remove".
Pending invites vs members
"Remove" applies to active members. Pending email invites are deleted separately from the pending invites list on Settings → Members, not through the member "Remove" action.
What to do for each blocker
| Situation | Action |
|---|---|
| SCIM-managed member | Deactivate or unassign in your IdP |
| Enforced SCIM groups | Change group membership in your IdP |
| Member should lose one portal only | "Sharing → Publish → Authentication → Revoke access" for that portal |
| Member should lose admin but stay | "Edit groups": move out of "Admin" into a custom group |
| Last organization admin | Add another admin in Admin Center first, then remove |
Permission errors beyond removal (opening Settings, portals, or blocked actions) usually come down to group membership or portal authentication, not the Remove button itself.