Administration/Security
Data retention
How long Clipido keeps account, media, and log data, and how to request account deletion.
Use this article to understand how long Clipido keeps different types of data, how archived files are removed, and how to request deletion of your account.
Retention rules apply to all workspaces unless noted. Some periods are fixed by Clipido. Others, such as archived file retention, are configurable by a club admin.
How long Clipido keeps common data types
The table below lists default retention periods for major data categories.
| Data category | Retention period |
|---|---|
| "User account data" (email, name, profile) | Duration of your active account, plus up to "30 days" after a verified deletion request |
| "Uploaded media and workspace content" | Duration of your active account, plus up to "30 days" after a verified deletion request |
| "Sign-in session" | Up to "14 days" by default (club admins can configure up to "30 days") |
| "Access token" | "15 minutes" |
| "Archived files in Trash" | "30 days" by default; admins can Choose 90 days, "180 days", or "1 year" under Settings → Storage |
| "Temporary upload staging files" | "1 day" |
| "Temporary download zips and Find myself selfies" | "28 days" |
| "Upload processing pipeline records" | "14 days" after a job completes |
| "Application logs" | "90 days" (operational target) |
| "Infrastructure backups" | "14 days" for Kubernetes backups; database backup rotation managed separately |
When a shorter period is enforced automatically in code, that shorter period applies.
Archived files and workspace retention
When a club admin archives a file, Clipido moves it to the built-in "Trash" gallery and starts a countdown. The default is "30 days" before permanent deletion. A club admin can change "Delete archived files after" under Settings → Storage to "90 days", "180 days", or "1 year".
Archived files still count toward storage until they are permanently deleted. Changing retention applies to files archived "after" you save the new setting. Files already in "Trash" keep the period that was active when they were archived.
Requesting account deletion
Self-service account deletion is not available in the app today. To delete your Clipido account and all clubs linked to it, email "hello@clipido.com" from the address on your account.
Include that you want account deletion and list any workspace names if you belong to several. Clipido verifies the request and completes erasure within "30 days" under GDPR.
Account deletion removes your sign-in access and associated personal data. Workspace content owned by your account is handled as part of the same request. If other admins still need a shared workspace, transfer admin responsibilities before you request deletion.
Other GDPR data subject rights
You can exercise other GDPR rights by emailing "privacy@clipido.systems". For account deletion specifically, use "hello@clipido.com" until a dedicated in-app flow is available.
| Right | How to use it in Clipido today |
|---|---|
| "Access" (copy of your personal data) | Email "privacy@clipido.systems". Fulfilled within "30 days" of a verified request. |
| "Rectification" (correct your details) | Update your name and language under Settings → Profile. |
| "Erasure" (delete your account) | Email "hello@clipido.com" as described above. |
| "Portability" (export your content) | Download files from Media, or use download options on shared galleries and workspaces you can access. There is no single bundled personal-data export yet. |
What Clipido deletes automatically
You do not need to contact support for these automatic deletions:
- "Expired sign-in tokens and login codes" expire on their own.
- "Archived files" are permanently deleted when the "Trash" retention countdown ends.
- "Temporary upload, download, and selfie objects" are removed by storage lifecycle rules.
- "Completed pipeline jobs" are purged after "14 days".
If you need a specific file removed before automatic retention runs, archive it from Media or contact "hello@clipido.com" for account-level erasure.